Delivery

Our prices are in pounds Sterling.

Postage and packaging are calculated and will be added to your shopping basket prior to placing your order. Postage prices are shown below.

• Royal Mail Signed for 1st Class - £6.50

• Additional items added to your order - £1.50

Postage to addresses in the UK mainland and Northern Ireland will be sent Royal Mail 1st Class Signed For Postage to ensure efficient delivery of your item.

If your order has been dispatched but has not arrived within the expected time frame, please contact us. Multiple items ordered may be sent out separately.

Orders made requiring items to be sent outside of addresses in the UK and Northern Ireland will be given details of delivery costs and timescale within their order confirmation email. No custom fees are to be paid by Millinery By Alexandra and it is the responsibility of the customer to deal with any custom charges and/or issues.

Refund Policy

All items are made to order. As a gesture of goodwill, we provide a 14 day returns window. Please contact us if you wish to return an item. The item must be in an unused and resaleable condition with tags intact. For hygiene reasons, we cannot accept the return of items that have been worn.

You are responsible for the cost of the returns postage, which is non-refundable unless the item is faulty. We recommend you send the return with a ‘signed for’ service and retain your receipt as proof. Should any returned parcel be lost, this can be used to lodge your claim with your postal provider.

If you are returning an item paid for with PayPal, we send the refund through the same method. Please note, it can take up to 14 working days for a return to be processed and the refund to be issued.

Personalised items and bespoke items that are made on your specifications are not eligible for refund or return if not suitable or liked. As we want our customers to be happy with their purchase, please contact us and we will endeavour to rectify the issue.